The most spacious room of the hotel features a window in the tranquil city view.
SIZE: 26 - 28 m²
MAX: 3 Adults
BED(S): Twin bed
VIEW: City View
SMOKING: Non-smoking
Room facilities:
Upper floors accessible by elevator
Linen
Wardrobe or closet
Minibar
Air conditioning
Safety deposit box
Tile/marble floor
Soundproofing
Electric kettle
Tumble dryer
Desk
Seating Area
TV
Telephone
Satellite channels
Flat-screen TV
Cable channels
Socket near the bed
Wake up service/Alarm clock
Wake-up service
In your private bathroom:
Free toiletries
Shower
Toilet
Towels
Slippers
Hairdryer
Toilet paper
1. Payment Policy:
Rates are exclusive of 10% tax and 5% service charges.
2. Check-in/out Policy:
– Check in: from 14:00;
– Check out: 12:00;
– Early check-in/late check out: subject to room availability.
3. Late check-out policy:
– 12:00 to 17:00 check-out: 50% room rate surcharge subject to the room availability upon your departure.
– After 17:00 check-out: 100% room rate surcharge.
4. Early arrivals and late departures:
– If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel. Any early departure or late arrival should be informed in advance for best arrangement.
5. Guarantee Policy:
– A valid credit card will be required upon booking;
– For credit card reservations, the same card(s) must be presented upon check in at the hotel;
– Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.
6. Children Policy:
– Maximum (02) child per room under 6 years old is complimentary when sharing parents' room
– Children from 06 till 11 years old when sharing bed with parents will be charged at 125,000 VND/child/day – Children from 12 years old onwards who are supposed to be adults must use an extra bed, which will incur an additional charge of 560,000 VND/extra bed /day (including breakfast).
7. Cancellation/Amendment Policy:
This policy defines how to handle cancellations: – If cancellation/amendment is made prior to your arrival date, no fee will be charged.
– If cancellation/amendment is made , including reservations made within that time, 1st night’s room rate and tax will be charged
– In case of no-show, 100% room rate and tax will be charged.
– Early Bird/Long Stay/Last Min/Package Rates are Non – changeable & Non – refundable
* The refund process will take approximately 7 to 20 working days depending on the intermediary bank. Please do not hesitate to contact us via email: reservation@cititels.com for any further assistance.
