FAQS
Where are you located?
Grand Cititel Hanoi is located in the central of Hanoi Old Quarter - All interesting places within a short walk - close to all bars, restaurants, shops, banks, post office
What is your address, phone number and email?
13B Tong Dan Street, Trang Tien Ward, Hoan Kiem District, Hanoi, Vietnam
Phone: (+84) 24 3933 0123 - Email: reservation@cititels.com
When can I cancel my reservation and not get charged for it?
More than 3 days prior to arrival
What credit cards do you take?
We accept Visa, Master Card.
What are check in/check out times?
Check in time is 14:00 pm, ealier check in with no surcharge if the room is available.
Check out time is before 12:00pm, late check out if the room is available
Will you be organised the trips to visit the North and the South of Vietnam?
Yes, we do organise the trips for all our Guests to visit our beautiful our country landscape such as Ha Long Bay, Sa Pa, Hoa Lu - Tam Coc, Hue, Hoian, Nha Trang, Ho Chi Minh, Mekong Delta, Cu Chi ......with the guarantee of services and prices.
Should we reserve our tours in advance ?
Yes, it`s better recommendation, especially in the high season to secure the good places on board, train, hotel.
Can I have a room for freshing up before departering for the next trip ?
Yes, we are pleasant to lend you a room without charge please contact reception.
How far from airport to your hotel?
The hotel is in the central of Old quarter, it`s far from the airport 40 km. To avoid all the troubles like being overcharged or taken to a wrong hotel, we would provide our pick up service to secure that you will be driven to right our hotel.
Do you arrange the pick up car to pick us up from bus/train/airport ?
Yes, we do arrange the pick up service from the bus/train station or from the airport so please provide us your bus/train/flight number to get smooth transfer.
What amenities are included?
- Airconditioning
- Satellite TV
- Fridge
- Cupboard
- Private Bathroom with hot shower
- High speed Internet access
- Safety box
- Hair dryer
- Laundry service
Can I leave the luggage at the hotel when I am travelling?
Yes, our hotel offers luggage storage service free of charge.
How can I book my room with your hotel?
We are so delighted to have your booking via our email : reservation@cititels.com
What is the payment method for the balance ?
When checking out, you can settle the balance at our hotel by cash or credit card.
Is there any ATM machine closed to your hotel?
There are many ATM machines next to our hotel
Can I do visa application or visa extent in your hotel?
Yes, we are able to arrange the visa for you.
In order to meet our further Guests` needs, our company has just inaugurated a higher level hotel http://www.grandcititelhanoi.com/. If you are looking for a luxury hotel we ensure that Grand Cititel Hanoi will suit you.
Thank you for your attention.
Looking forward to seeing you.
Management
Grand Cititel Hanoi
Grand Cititel Hanoi is located in the central of Hanoi Old Quarter - All interesting places within a short walk - close to all bars, restaurants, shops, banks, post office
What is your address, phone number and email?
13B Tong Dan Street, Trang Tien Ward, Hoan Kiem District, Hanoi, Vietnam
Phone: (+84) 24 3933 0123 - Email: reservation@cititels.com
When can I cancel my reservation and not get charged for it?
More than 3 days prior to arrival
What credit cards do you take?
We accept Visa, Master Card.
What are check in/check out times?
Check in time is 14:00 pm, ealier check in with no surcharge if the room is available.
Check out time is before 12:00pm, late check out if the room is available
Will you be organised the trips to visit the North and the South of Vietnam?
Yes, we do organise the trips for all our Guests to visit our beautiful our country landscape such as Ha Long Bay, Sa Pa, Hoa Lu - Tam Coc, Hue, Hoian, Nha Trang, Ho Chi Minh, Mekong Delta, Cu Chi ......with the guarantee of services and prices.
Should we reserve our tours in advance ?
Yes, it`s better recommendation, especially in the high season to secure the good places on board, train, hotel.
Can I have a room for freshing up before departering for the next trip ?
Yes, we are pleasant to lend you a room without charge please contact reception.
How far from airport to your hotel?
The hotel is in the central of Old quarter, it`s far from the airport 40 km. To avoid all the troubles like being overcharged or taken to a wrong hotel, we would provide our pick up service to secure that you will be driven to right our hotel.
Do you arrange the pick up car to pick us up from bus/train/airport ?
Yes, we do arrange the pick up service from the bus/train station or from the airport so please provide us your bus/train/flight number to get smooth transfer.
What amenities are included?
- Airconditioning
- Satellite TV
- Fridge
- Cupboard
- Private Bathroom with hot shower
- High speed Internet access
- Safety box
- Hair dryer
- Laundry service
Can I leave the luggage at the hotel when I am travelling?
Yes, our hotel offers luggage storage service free of charge.
How can I book my room with your hotel?
We are so delighted to have your booking via our email : reservation@cititels.com
What is the payment method for the balance ?
When checking out, you can settle the balance at our hotel by cash or credit card.
Is there any ATM machine closed to your hotel?
There are many ATM machines next to our hotel
Can I do visa application or visa extent in your hotel?
Yes, we are able to arrange the visa for you.
In order to meet our further Guests` needs, our company has just inaugurated a higher level hotel http://www.grandcititelhanoi.com/. If you are looking for a luxury hotel we ensure that Grand Cititel Hanoi will suit you.
Thank you for your attention.
Looking forward to seeing you.
Management
Grand Cititel Hanoi
