1. Payment Policy:
– Rates are exclusive of 10% tax and 5% service charges.

2. Check-in/out Policy:
– Check in: from 14:00;
– Check out: 12:00;
– Early check-in/late check out: subject to room availability.

3. Late check-out policy:
– 12:00 to 17:00 check-out: 50% room rate surcharge subject to the room availability upon your departure.
– After 17:00 check-out: 100% room rate surcharge.

4. Early arrivals and late departures:
 – If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel. Any early departure or late arrival should be informed in advance for best arrangement. 

5. Guarantee Policy:
– A valid credit card will be required upon booking;
– For credit card reservations, the same card(s) must be presented upon check in at the hotel;
– Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.

6. Children Policy:
– Child under 5-year old: free of charge.
– Child from 5-year old to under 12-year old:
– Child from 12-year old or extra Adult:

7. Cancellation/Amendment Policy:
This policy defines how to handle cancellations:
– If cancellation/amendment is made prior to your arrival date, no fee will be charged.
– If cancellation/amendment is made , including reservations made within that time, 1st night’s room rate and tax will be charged
– In case of no-show, 100% room rate and tax will be charged.
– Early Bird/Long Stay/Last Min/Package Rates are Non – changeable & Non – refundable
* The refund process will take approximately 7 to 20 working days depending on the intermediary bank. Please do not hesitate to contact us via email: reservation@cititels.com for any further assistance.