Terms and Conditions
1. Payment Policy:
– Rates are exclusive of 10% tax and 5% service charges
2. Check-in & Check-out Policy:
– Check in: 14:00
– Check out: 12:00
– Early check-in/late check out: subject to room availability
3. Late check-out Policy:
– 12:00 to 17:00 check-out: 50% room rate surcharge subject to the room availability upon your departure
– After 17:00 check-out: 100% room rate surcharge
4. Guarantee Policy:
– A valid credit card will be required upon booking
– For credit card reservations, the same card(s) must be presented upon check in at the hotel
– Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received
5. Children Policy:
– Child under 5-year old: free of charge
– Child from 5-year old to under 12-year old: charge as 50% adult
– Child from 12-year old: charge as adult
6. Cancellation/Amendment Policy:
This policy defines how to handle cancellations:
– If cancellation/amendment is made ... prior to your arrival date, no fee will be charged.
– If cancellation/amendment is made ... , including reservations made within that time, 1st night’s room rate and tax will be charged
– In case of no-show, 100% room rate and tax will be charged.
– Early Bird/Long Stay/Last Min/Package Rates are Non – changeable & Non – refundable
* The refund process will take approximately 7 to 20 working days depending on the intermediary bank. Please do not hesitate to contact us via email ... for any further assistance.
7. Complaints or Comments:
We take our guest satisfaction very seriously. Any complaints or comments regarding a stay at one of our hotels should be made in the first instance to the hotel’s duty manager at the time of your stay so that we can attempt to resolve it immediately.
Problems which cannot be resolved there and then should be notified in writing to Managing Director at ....
8. General information:
Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.
Subject to the paragraph immediately below, we shall not be liable to you for any loss or damage in circumstances where:
1. There is no breach of a legal duty owed to you by us or by our employees or agents;
2. Such loss or damage is not a reasonably foreseeable result of any such breach;
3. Any increase in loss or damage resulting from breach by you of any term of our contract;
Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.
These terms and conditions shall be governed by Vietnam law and the Vietanm courts shall have jurisdiction over any matter arising out of or in connection with them."
